RETURN POLICY WEBSHOP
If you are not satisfied with an item, you can return it within the return period of two weeks. SALE items cannot be returned. The unused item has to be returned in its original packaging. Please inspect the goods carefully!
To successfully complete the return process, please follow the instructions on our return form, which is send together with your order. Please note that all returned items have to be sent back in one package. We advise you to sent back the package with registered mail. If the goods are used, worn, or damaged, Jenest is not obliged to take back the item and to make a refund.
When the returned items are carefully inspected and labeled 'in new condition' by our team, we will refund the exact amount of your purchase. We don't refund shipping on changes or returns.
Please address all returns and exchanges to:
JENEST - returns
Hugo de Grootkade 32-hs
1052 LT Amsterdam
We only offer refunds. If you would like to exchange an item than we advise you to return the unwanted item and make a new order for the item(s) or size(s) you prefer. We don't refund shipping on changes or returns.
DAMAGED / MIS-SHIPPED ITEMS
In the unlikely event that you have received an incorrect order or a defective item, please contact us immediately by email at firstname.lastname@example.org. We will take back the item, exchange it against a new one or credit you the purchase price and sales tax. To do so please go back to Returns.
*This return policy is only applicable for orders placed in our webshop. Orders placed by resellers have different custom-made conditions.