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EXCHANGES & RETURNS

When the products does not meet your expectations it can be always exchanged within 14 days. However, there are certain conditions attached to this process. Please carefully read the conditions for exchange and returns below.

Exchanges
If the color, size or fit of the product is not what you expected, you may exchange this item. For this you need to fill in the return form. You can find this return form in the same package of your order. Please fill in this form and send it back together with the item(s) you would like to exchange. This must be done within 14 days after receiving your order.

You are responsible for the shipping costs of the returned product. We strongly advise you to send the package with a Track&Trace number. We hold the right not to accept returned packages and envelopes where the postage costs have not been completely paid for. Jenest is not responsible for return packages which are lost in the shipping process. Jenest is responsible for the shipping costs for sending the new items back to you.

Once we have received the returned product we will check if the products are unworn, unwashed and if they have all original hangtags. Once we have established that the returned merchandise has been received in good condition, we will ship the new products within 2 business days. 

Returns
We strive to deliver the best possible products. If, however, you are unsatisfied with (a part of) your order, then you can return it within 14 days of receiving the order. For this you need to fill in the return form. You can find this return form in the same package of your order. Please fill in this form and send it back to Jenest together with the item(s) you would like to return.

You are responsible for the shipping costs of the returned product. We hold the right not to accept returned packages and envelopes where the postage costs have not been completely paid for. We strongly advise you to send the package with a Track&Trace number. Jenest is not responsible for return packages which are lost in the shipping process.

Once we have received the returned product we will check if the products are unworn, unwashed and if they have all original hangtags. Once we have established that the returned merchandise has been received in good condition, we will reimburse within 3 business days to the bank account of your purchase.

 

Please address all exchanges and returns to:
JENEST - returns
Driftlaan 20
1261 JJ Blaricum
The Netherlands